Refund policy

REFUND & EXCHANGE POLICY

Cancellation, Exchange, Refund and Return Policy 

At 2XU SA we strive to make online shopping a smooth and hassle-free experience.

We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily accept returns and exchanges based on a few T&C's listed below:

Refunds/Exchanges:

You may return goods purchased at full retail prices within 30 days of the purchase date, provided you have the original proof of purchase/receipt, and the item has not been worn or damaged in any way. Any free promotional gift must also be included in the return. All items must be returned in its original 2XU packaging including all original labels and pins attached to the garment. No items rinsed or washed or smelling of aftershave or perfume will be accepted.

If you require a refund on goods purchase at full retail prices, you must log a return within 30 days from the date purchased. The goods must be in the original, unworn condition. We will refund you in the same way that you purchased the goods.

Items bought on SALE may only be returned within 14 days of purchase and are non-refundable. We will gladly exchange SALE items at the sale price paid, provided you have the original proof of purchase/receipt, and the item has not been worn or damaged in any way. Any free promotional gift must also be included in the return. All items must be returned in its original 2XU packaging including all original labels and pins attached to the garment. No items rinsed or washed or smelling of aftershave or perfume will be accepted.

Due to hygienic reasons, swimwear, underwear (excluding bras) and face coverings (Hijab, Mask & Sports Mask) cannot be returned or exchanged.

How to Return or Exchange a Product? 

Please email our Customer Care team on returns@2xu.co.za the Customer Care Team will respond with the relevant information regarding your request.

Place the Product together with original tags attached along with your completed returns document and original invoice in the bag and return the item/s to the address below.

TROISPORT - 2XU

Shop 10, Merrow Down Plaza, Troupant Avenue, Magaliesig, 2194, Gauteng.

Once we have inspected and validated your return we will ship the replacement item/s at our expense in the case of an exchange.

We may refuse a return if the any unwanted product is returned damaged, or not in a re-saleable condition or missing any accessories and tags.

Refunds

All refunds will be done only once we receive the item/s back and they are inspected. All refunds are done on the 1st Friday after the return is received.

Which items cannot be exchanged or refunded?

  1. Items marked as “SALE” are non-refundable and may only be exchanged to the value of the price paid.
  2. Product without original price tags and packaging attached will not be exchanged or refunded
  3. Product that has been altered, washed, or abused will not be exchanged or refunded
  4. Gift Cards will not be exchanged or refunded. 

How do I return an item I received as a gift?

  1. Contact Customer Care Team returns@2xu.co.za
  2. Items may be exchanged for goods of the same value, provided the product is:
  • Undamaged
  • Unworn
  • Original price tags attached
  • Was purchased at www.2xu.co.za
  • The original gift receipt or purchase receipt must be presented