Warranty 2XU SA

2XU Apparel and Wetsuits are covered for 12 months from purchase in South Africa.

2XU at their discretion can either replace or repair any defects that's occur in normal wear circumstances. 2XU will define what acceptable wear and tear is during normal usage. Customers are required to follow as a minimum the wetsuit care information contained in each wetsuit box and displayed below. Exposure of your wetsuits to prolonged heat / sunlight, bacteria, chlorine and abrasive surfaces are just a few things speed up product degradation and void any warranty. Materials such as fingernails, sharp objects can easily tear rubber and do not fall under warranty. 

NB: Any items purchased on daily clearance sites, purchased on any online clearance sales at 40% or more off retail and / or purchased during any Black November sales are excluded from any warranties. 

Defects:

  • Warranty covers manufacturing defects only. 2XU will repair or replace the product at their discretion.

Exclusions:

  • Damage from accidents, improper care (fingernail/finger tears or cuts in wetsuits), negligence, normal wear and tear, and chlorine-related deterioration.
  • Tears are caused by force and pressure being too high when you are putting the suit on or at speed removing it. We recommend Wetsuit Glue to seal it. But please do talk to us, we want to help and can have the suit repaired at your cost.

Obligations:

  1. Complete the FORM on this link.
  2. Within 24 hours you will get an email asking for the following information: PROOF OF PURCHASE, IMAGES OF THE FAULT (3 X CLEAR IMAGES) OR VIDEO OF FAULT. In the interim after completing point 1 please get this information ready. 
  3. Once we receive the information in point 2 we will submit to 2XU within 24 hours. 
  4. 2XU's turnaround time on reply and resolution is 72 hours from receiving the information from point 2. 
  5. Should your warranty claim be accepted, we will arrange collection of your defective items and send out your replacement items and / or supply you with a website credit for the value you paid for your item.