Exchanges & Returns

REFUND & EXCHANGE POLICY

Cancellation, Exchange, Refund and Return Policy 

At 2XU SA we strive to make online shopping a smooth and hassle-free experience.

We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily accept returns and exchanges based on a few T&C's listed below:

Refunds/Exchanges:

You may return goods purchased at full retail price within 30 days of the purchase date, provided you have the original proof of purchase/receipt, and the item has not been worn, washed or damaged in any way.

Any free promotional gift must also be included in the return. All items must be returned in its original 2XU packaging including ALL ORIGINAL labels and pins attached to the garment. No items rinsed or washed or smelling of aftershave or perfume will be accepted.

If you require a refund on goods purchased at full retail prices, you must log a return within 14 days from the date delivered. The goods must be in the original, unworn condition. We will refund you in the same way that you purchased the goods. Goods logged after 14 days and before 30 days will be liable for exchanges and swops only. No swops or refunds after 30 days will be permitted.

Items bought on any SALE may only be exchanged within 14 days of purchase, and are non-refundable. We will gladly exchange SALE items at the sale price paid, provided you have the original proof of purchase/receipt, and the item has not been worn or damaged in any way.

Due to hygienic reasons, swimwear, underwear (excluding bras) and face coverings (Hijab, Mask & Sports Mask) cannot be returned or exchanged.

How to Return or Exchange a Product? 

Please email the Team on returns@2xu.co.za
The Team will respond with the relevant information regarding your request within 48 hours.

Once approved to do so, place the product together with original tags attached along with your completed returns document and original invoice in the bag and return the item/s to the address below.

2XU ONLINE STORE:

Shop 11, Merrow Down Plaza,
Troupant Avenue, Magaliesig, 2194, Gauteng.

Once we have inspected and validated your return we will ship the replacement item/s at our expense in the case of an exchange. We only offer one FREE return per order and should there be a second exchange done both the return and replacements delivery will be for the customer to arrange. 

We may refuse a return if the any unwanted product is returned damaged, or not in a re-saleable condition or missing any accessories and tags.

Gift Cards will not be exchanged or refunded. 

How do I return an item I received as a GIFT?

Contact Customer Care Team returns@2xu.co.za

Items may exchanged for goods of the same value, provided the product is:

Undamaged

Unworn

Original price tags attached

Was purchased at www.2xu.co.za

The original gift receipt or purchase receipt must be presented.